What To Do If You Receive a Letter of Investigation From the California Medical Board

Receiving a letter of investigation from the Medical Board of California can be an alarming experience for any physician or healthcare professional. Whether the complaint stems from a patient, a colleague, or another agency, it is critical to take the situation seriously from the start. Your license—and your livelihood—could be on the line.

Do Not Ignore the Letter

First and foremost, do not ignore the letter. A failure to respond can be interpreted as non-cooperation, which in itself can lead to disciplinary action—even if the underlying complaint lacks merit. The Medical Board has the authority to impose fines, suspend, or even revoke your license.

The letter will usually state that a complaint has been received and that a preliminary investigation is underway. It may request documents, ask for a written response, or even invite you to an interview. Whatever the request, you must take it seriously and respond within the timeframe provided.

Contact a Medical License Defense Attorney Immediately

Before you respond, consult with an experienced medical license defense attorney. Although it may be tempting to resolve issues on your own, doing so without legal advice can pose risks. Even a well-intentioned or overly detailed response can inadvertently create new problems.

However, when you work with a skilled attorney, these legal professionals can help you:

• Understand the nature of the complaint
• Craft a strategic and accurate written response
• Protect your rights during the investigative process
• Prepare for interviews or hearings if the investigation progresses

Remember, your response may become part of the permanent record reviewed by investigators, attorneys, and potentially administrative judges. That is why it is critical to get it right the first time.

Understand What the Board Is Investigating.

The Medical Board investigates a wide range of complaints, including:

• Allegations of negligence or incompetence
• Unprofessional conduct
• Improper prescribing or substance abuse
• Criminal convictions
• Inappropriate relationships with patients

Not all complaints result in formal disciplinary action. In many cases, after reviewing your response and supporting documents, the Board may close the case with no further action. Still, even minor issues can escalate if not handled appropriately.

Preserve All Relevant Records

If the letter requests patient records, prescription logs, or communications, do not alter, destroy, or withhold documents. Tampering with evidence can lead to additional sanctions, including obstruction or unprofessional conduct.

Instead, work with your attorney to gather and produce what is required. Ensure you maintain copies of everything you submit and follow HIPAA guidelines when disclosing patient information.

Stay Professional and Calm

It’s natural to feel defensive or angry—especially if you believe the complaint is unfounded. However, maintaining professionalism throughout the process is crucial. Be respectful in your communications with Board investigators and avoid retaliating against the complainant in any way. Allow your attorney to manage any back-and-forth to reduce the risk of escalation.

Be Proactive About Your Defense

Even if you consider the matter minor, it’s worthwhile to take proactive steps to protect your license. This may include:

• Attending continuing education relevant to the issue
• Updating office policies or clinical procedures
• Documenting efforts to improve practice standards

Demonstrating your commitment to professional growth and patient safety can be a favorable factor in the Board’s final decision.

Contact Us To Learn More About Protecting Your License and Future

At Gould, Hahn, & Reinhardt, we understand how much is at stake when your professional reputation is questioned. If you’ve received a letter from the California Medical Board, just know that you do not have to go through it alone. Our experienced attorneys are here to guide you through the investigation and fight for the best possible outcome.

Contact us today to schedule a consultation with our team and take the first step toward protecting your license and career.